We will usually respond within 4hrs and endeavour to resolve support requests within 24hrs
Complaints, Appeals & Abuse Reporting
In the unlikely event that you have a complaint about one of the Meirhosting services or an activity of one of customers which you feel deserves an Abuse Report, here's what you need to do to...
New and existing customers who wish to make an abuse report, complaint or appeal can do so via our helpdesk. Non-Meirhosting customers and visitors can email us at our general enquiries email address firstname.lastname@example.org mark your email subject line with Abuse, Complaint or Appeal as applicable. Our usual 4hr response time will apply if possible. Your contact will be handled by a dedicated member of our team and investigated with the professionalism it deserves. If you are not satisfied with our response and would like to escalate the issue then please reply stating that you would like to escalate the issue and give your reasons why. All escalated issues and appeals are handled by the company director and external third party agencies where applicable. You will receive a response within 3 business days.